FAQ

BulkPhoneCase FAQ

1. How do I place an order?
You can place an order online directly through our website, or contact our sales team via email or phone to place a bulk order. Our team will assist you with product selection, pricing, and order confirmation.

2. What payment methods are accepted?
We accept a variety of secure payment methods, including:

  • Bank transfer
  • Credit/Debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay

3. What are the minimum order quantities (MOQ)?

  • Most products have a MOQ of 10 pcs per model/color.
  • For special orders or customizations, please contact our sales team for details.

4. How long does shipping take?

  • Standard shipping is 7–9 business days door-to-door within the contiguous U.S.
  • Shipping costs are calculated based on package weight.
  • Orders over $450 qualify for free shipping (excluding Hawaii and Alaska).

5. What is the return policy?

  • BulkPhoneCase does not accept returns for change of mind.
  • If items arrive damaged or defective, contact us within 7 days with photos. We will provide a full refund or replacement for affected items.

6. Can I get samples before placing a bulk order?

  • Yes! We can arrange 1–5 sample units for evaluation.
  • Sample shipping cost is the responsibility of the buyer.
  • Contact our sales team to request samples and confirm shipping details.

7. Can I customize products with my logo or design?

  • Yes! We offer custom printing and logo services on most phone cases and accessories.
  • MOQ for customized orders may vary—please contact our sales team for details and lead times.

8. Do you offer bulk discounts?

  • Yes, we provide tiered discounts for large orders.
  • Contact our sales team with your order quantity for personalized pricing.

9. Can I order internationally?

  • Yes, we ship internationally.
  • The recipient is responsible for customs duties, import taxes, and compliance with local laws.
  • Shipping costs and delivery times vary by country.

10. How can I track my order?

  • Once your order is shipped, we will provide a tracking number via email.
  • You can monitor the shipment status through the carrier’s website.

11. What should I do if my order is delayed or missing?

  • Contact our customer service immediately with your order number.
  • We will investigate with the carrier and provide an update or solution as quickly as possible.